WAYS OF WORKING

TIMELY COMMUNICATION
A good brief goes a long way, and helps set up expectations from both sides. We are fast, communicative and aim to deliver our work promptly. To ensure an efficient workflow, we expect the same open communication from our clients.

Providing feedback, or informing us of changes in a timely fashion allows us to better maintain project delivery. We are available on mobile, via zoom or email.
CHANGES & ITERATIONS
Because of the nature of our live services, these are usually limited to one round of minor changes (i.e. spelling, word change ... ) If further development is required for a certain live project, it needs to be flagged from the beginning and the extra time will be factored into the quote. Our other services include two or three feedback rounds in the development phase, in order to ensure delivery of the best output. If further changes are needed after the final piece is delivered, a fee of $180 per hour is incurred.
LICENSING & USAGE
We love creating bespoke images that speak to you and your audience. As our client, the work is yours to use for its agreed-upon purpose. Since we are the artists, we maintain copyright of the full body of work we produce; this means that if you need to reuse or alter parts or all of the images, you will need to let us know via email.

This allows us to maintain the integrity of the images, and we will happily help you adapt them for different purposes. Depending on the usage, there may be an additional fee. Sharing the work we do helps us grow our business, so you might see the images we worked together on pop up on our social media or website. If the work is confidential in nature, let us know and we will happily respect that.
PAYMENT PROCESS
A small but important part of the way we work is payment. No one likes reminder emails, and we don't like sending them either! This is why we have a system in place to keep our business moving and ensure your inbox is free of unnecessary follow-up emails.

We usually ask first-time clients to pay the full fee up front for our live services. For everything else, we require 50% paid upfront and the remaining upon delivery. We request regular clients to pay within 14 days of delivery. Our preferred payment method is through direct transfer, but we also offer credit card and online payment options (with surcharge).

Draw your audience in.